Shipping & Returns
Shipping Policy
We currently deliver to mainland UK excluding the Scottish Highlands via a courier. Delivery costs £75.00. If you live in Scotland please message us first before ordering so we can confirm that our courier delivers to your area. Collection can also be arranged at no additional costs. We use a reputable courier who is experienced in delivering large items and rated excellent on Trust Pilot. They will directly call you in advance to arrange a delivery date and on the day deliver the crate to your front door. Due to the size of the crate, there will need to be someone present to assist the driver to unload and carry your order to your door. You will also receive a pre delivery phone call from the driver on the day of delivery with a ETA.
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IMPORTANT: It is your responsibility to ensure that you are at home on the delivery day you have arranged with the courier. Failure to be at home when delivery is attempted will result in the item being returned to us as it is to large to leave anywhere. Any costs then charged to Pawardise for retuning the item to us and any redelivery fee will both be at a cost to yourself.
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All of our furniture is handmade to order and from placing an order may take up to 10-12 weeks to be dispatched. We will contact you near completion regarding your delivery window. Depending on the delivery option you have chosen, you will either be contacted from our courier to arrange a delivery date, or we will message you to arrange a collection date.
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Return Policy
Due to all of our orders including the customisable ones available on our website being bespoke made and made to order we cannot accept returns, the exception being is if the product if found to be damaged or defective. We therefore advise you to ensure you have carefully measured the space your furniture is to go and taken into consideration access points and allowed additional space to manoeuvre your furniture through doors.